LiquidPlanner, Seattle, WA — Lead Product Manager + Account Executive
2013 - 2017
In my 4.5 years at LiquidPlanner, I designed new features and managed the projects to build and implement them. After a time, I became the manager of the product and design teams while still maintaining my individual contributor product manager duties. Eventually, I decided to try something I'd always wanted to dabble in—Sales. I made a lateral move to become an Account Executive, which gave me awesome perspective in how the "other side" thinks.
Manager of LiquidPlanner’s Product and Design teams during a period of 3x revenue growth
Responsible for curation of the product roadmap; successfully implemented the Pandora roadmap process; communicated strategy to the company and individual departments
Collaborated with Design to create a user persona product framework; consistently evangelized design and usability to the company
Research & Discovery: Identified problems and opportunities through vision, customer feedback, metrics, and industry trends; created and executed user research plans; recruited user testers by segment via Ethn.io; proposed solutions based on validated research
Concepting & Prototyping: Collaborated with Engineering and Design to create and iterate on specs/interactive prototypes for user testing and executive stakeholder approval
Project Execution: Managed project teams, schedules, and communication; drove projects to high quality, minimum viable (lovable!) product standards. Collaborated with Marketing, CSM, and Sales on go-to-market planning
Measurement: Captured feedback via direct customer interaction, support tickets, usage metrics (via Heap Analytics), and attrition/revenue tracking
Responsible for closing new SMB & Enterprise Logos at a company with ~10MM revenue, including The Wonderful Company, City of Las Vegas, Torus Games, Jam City Games, and GenZe E-Bikes
#1 seller in my territory in every post-ramp quarter
#1 overall MRR closed in August & November 2017
#1 MRR closed per lead across Sales org
Strong product and industry knowledge with high user empathy led to consultative selling, low reliance on Sales Engineering, and mentorship of others on the Sales team
Maintained strong ties with the Product Team; translated features and product strategy to sales-focused language for the Sales team
FNX Studios, Bellevue, WA — Director of Delivery
FNX studios was a small product consulting firm based in Bellevue and stocked with some of the best developers I've ever worked with. We ran the gamut from building apps for clients, to being embedded in their teams, and consulting on agile pm processes.
Interacted with clients, development teams, and company executives on a daily basis to ensure the quality of work delivered
Served as Product Manager / Scrum Master for client projects, including development of iOS games, web applications, and UI/UX updates
Provided Agile consulting to clients as part of the engagement
EMC Isilon, Seattle, WA — Program Manager
2011 - 2012
EMC Isilon (now owned by Dell) is a leading name in scale-out NAS. In my time there, I worked with a talented group of developers to build features for their OneFS platform. I helped standardize new PMO processes, including working with MS Project Server consultants to stand up our instance.
Managed multiple customer-facing file storage improvement projects for OneFS scale-out NAS platform (FreeBSD variant)
Tested and implemented MS Project Server 2010 for the PMO + Engineering teams
Applied Discovery, Inc, Bellevue, WA — Project Manager
2006 - 2011
Applied Discovery, Inc (ADI) was a pioneer in electronic discovery. I learned my PM chops at ADI, starting as a project coordinator for our data processing department and working my way up to being the lead project manager on our flagship product and creating and standing up our PMO. ADI was part of LexisNexis, and later acquired by DTI Global.
Co-founded ADI’s Project Management Office
Managed projects across multiple tool sets including Team Foundation Server (TFS), Microsoft Project, Sharepoint, and Daptiv (eProject).
Responsible for managing the design, development, testing, and release phases of the company’s eDiscovery review application
Developed and standardized agile project management process
Created and implemented company’s user acceptance testing (UAT) process
University of Washington, Tacoma, WA — BA Psychology 2004, Cum Laude
Scrum Alliance — Certified Scrum Master 2011